Shipping policy

 

Shipping Policy – Noire

At Noire, we strive to provide you with a seamless shopping experience from the moment you place your order until your parcel arrives at your doorstep. Please read our shipping policy carefully to understand our processing times, delivery windows, and other important information regarding your shipment.

Order Processing

  • Once your order is placed, it will be processed within 1–2 business days (excluding weekends and public holidays).

  • After processing, you will receive a confirmation email containing your order details and tracking information once your parcel has been dispatched.

  • Please ensure that all shipping details provided at checkout are correct. Noire is not responsible for delays or lost packages caused by incomplete or incorrect addresses.

Shipping Timeframes

  • Standard delivery time is 5–10 business days from the date of dispatch.

  • Delivery times may vary slightly depending on your location, courier service availability, or unexpected external factors such as weather conditions, customs clearance, or peak holiday seasons.

  • While we always aim to ensure timely delivery, Noire cannot guarantee exact delivery dates.

Shipping Rates

  • Shipping fees are calculated at checkout and vary depending on your location and order size.

  • From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

International Shipping

  • Noire currently ships internationally. Shipping times for international orders may differ and can take 7–15 business days, depending on the destination and customs clearance.

  • Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your parcel.

  • Tracking information may take up to 24–48 hours to update after dispatch.

Delays and Issues

  • Although we do our best to ensure prompt delivery, Noire is not liable for delays caused by courier services, natural events, or other circumstances beyond our control.

  • If your order has not arrived within the expected timeframe (5–10 business days for domestic orders), please contact us at [insert your support email], and we will assist you in tracking your parcel.

Lost or Stolen Packages

  • Noire is not responsible for packages that are lost or stolen after being marked as delivered by the courier.

  • We recommend selecting a delivery address where someone will be available to receive your package.

Contact Us

For any questions about shipping, please reach out to our customer support team at [insert your support email]. Our team will be happy to assist you.

✨ This policy ensures transparency while also protecting your brand in case of courier delays or issues.