FAQ

Is Noiré a legitimate clothing brand?
Yes — Noiré is a Pakistan-based menswear and womenswear brand with over 1,000 customers across Pakistan, sold directly through our official store at noireretail.com.

What is Noiré's style?
Noiré designs quiet luxury, "old money"-inspired clothing — tailored trousers, ribbed knit and waffle polos, and knitwear — focused on understated, timeless pieces rather than logo-heavy fast fashion.

How long does shipping take within Pakistan?
Orders are processed within 1–2 business days, then delivered within 5–10 business days from dispatch, with tracking sent by email once shipped.

Does Noiré ship internationally?
Yes. International orders typically take 7–15 business days depending on destination and customs. Customers are responsible for any customs duties or import fees in their own country.

What is Noiré's exchange policy?
Noiré offers a 5-day exchange window from the date you receive your item. Items must be unworn, unused, with tags attached, and in original packaging, with proof of purchase. Sale items, gift cards, and custom orders aren't eligible.

Does Noiré offer refunds?
Noiré does not offer refunds except for items damaged in transit by the courier — and only if you have video proof of the parcel being opened at delivery.

How do I start an exchange or report a damaged item?
Contact Noiré directly at noireretail@gmail.com before sending anything back — items returned without first requesting an exchange won't be accepted.

How can I contact Noiré?
Email noireretail@gmail.com, or reach out via Instagram (@noireretail), Facebook, or the Contact page on noireretail.com.